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hello! i'm working in indesign cc , saving out acrobat dc , asked remove hyperlink on email address. type must stay, link must go. set email hyperlink in acrobat dc.  have tried several options, rebuilding file, hyperlink shows up. suggestions?   catlovedogs acrobat , reader automatically create hyperlinks if text appears hyperlink. means along lines of name@domain.com <mailto: name@domain.com > automatically hyperlinked.   you put hair space , kern backward in middle of text fool it. More discussions in InDesign adobe

i sick of product. paid $150 product , sick of dealing error. installed , used no issues, 1 day when go use "please uninstall , reinstall product" error 16. have done 3 damn times , program works day or 2 keep getting error. support system sucks least. people pay money product , expect work properly. fix issue? running windows 10, , yes have uninstalled , reinstalled, don't ask me stupid questions. want fixed or want money back. moving downloading, installing, setting up More discussions in Downloading, Installing, Setting Up adobe

hi,   i'm looking way export layers dpx files jscript. tried execute code got scriptlistener , ran action recorded while manually saving out layer cineon format, both methods ended saving out layers cin files instead of dpxs reasons though did change file extension .dpx.   any ideas? jscript support dpx file export? because work when manually.   thanks More discussions in Photoshop Scripting adobe

bonjour à l'ouverture de after effects cc, j'ai un message d'erreurs concernants les autorisations. "erreur lors de l’accès aux fichiers de préférences dans /users/dada/library/preferences/adobe/after effects/13.8. vérifiez les autorisations des fichiers et réessayez." et ça me bloque l'ouverture du logiciel. quelqu'un aurait une réponse à ce problème? surement un probleme suite une mise jour d'osx.   avez vous essaye d'eliminer le dossier? il est re-cree normalement par ae avec les preferences par defaut. More discussions in Forums en français adobe

i downloaded 10 free images , did not sign continued use, cancelled right away. still charged $29.99 past 2 months , on drew bank account both times. contacted customer service , reluctantly cancelled membership, yet refused refund money not using! cancelled member ship because able show him not show on creative cloud history. doesn't make sense @ , feel have been scammed.  appalled. have been creative cloud member quite while , have never experienced such rude customer service. wish there other programs great photoshop because cancelling subscription because of experience.   here transcript customer service conversation...   santhosh: hello! welcome adobe customer service. santhosh: hi jonelle jonelle f: hi, happened note wrote out? jonelle f: being billed adobe stock...this second time has over-drawn bank account , see want me pay on $130 cancel?? not signed for! offered free trial , cancelled downloaded first images. jonelle fo: pay every month creative cloud memb...

program: premiere pro cc (2015.3) last update: sept 27, 2016 setup: 1080 timeline   /   red epic footage   /   .r3d files.     issue:   timelapse within project fail on export     in project have few time-lapse clips created long video files speed +600%. playback fine during export files large , export fails every time.     solution attempts:   i fixed exporting selected clip video file matched source settings. replaced clip new clip. totally works time consuming waiting each time-lapse export individually.     is there better way handle time-lapse file size export doesn’t require individual exports each time?       thank you! leo the files large , export fails every time.     i question implied relationship between cause , effect there, since they're exporting fine on own. More discussions in Premiere Pro CC adobe

i have project have export video in 540x1920 going stretched on 1080x3840 screen after. how do this?   i have started thread prosject earlier different problem, thought better start new thread this. i need make 3 different videos: 1080x1920, 1920x1080 , 1080x3840 (540x1920). last screen screens on top of eachother works 1 screen.   if aim @ using 1080x1920 video have made 540x1920...i'm thinking using same video on top of eachother, how go doing that? have change settings in project beforehand or? have no idea really   thank in advance help, need it. More discussions in Premiere Pro CC adobe

i'm beginner , need help. source monitor has rectangular shape, program monitor has changed square (not sure messed up), when render videos youtube , watch them on phone in landscape video, there black edges on left , right, because video isn't taking whole screen. how can fix this?   hi markc,   welcome premiere pro forums. the problem experiencing because of mismatch in sequence settings.   please attach screenshot of sequence settings , media properties. (select sequence , click on sequence > sequence settings...) right click on media/footage (in project panel) , select properties. create sequence of same image size. let's have footage image size: 1920 x 1080, create sequence of same frame size. if right click on footage (in project panel) , select 'new sequence clip' automatically create right sequence.   thanks, kulpreet singh More discussions in Premiere Pro CC adobe

i have been paying son's photoshop since march, £8.57 per month.   however in past few days has started saying trial period on , needs upgrade. there doesn't seem way tell it isn't trial. if choose option buy plan says have one. what should doing aren't?   thanks help! it's ok - logged out, in, followed instructions, works More discussions in Adobe Creative Cloud adobe

trying uninstall photoshop due compatability issues computer.  not let me uninstall photoshop, , uninstall creative suite c drive , reinstall on d drive (more room).  when try uninstall message appears cannot uninstall programs still require hi douglass41479844,   kindly let know version of photoshop using along computer operating system , version.   till may utilize adobe cc cleaner tool remove application machine: use creative cloud cleaner tool solve installation problems.   awaiting response. More discussions in Creative Cloud Download & Install adobe

i have disks cs5 design premium on new mac there no cd drive. have tried multiple times download cs5 design premium "file 1 of 1" mac every single time tells me cannot read , must eject it. have serial numbers program. have old computer , external hard drives. there way transfer program new computer? need work asap, please help!   thanks erin have tried downloading alternate, safe download site? download adobe cs5 free trials – direct links without akamai | prodesigntools   follow important instructions on page before click download links. More discussions in Downloading, Installing, Setting Up adobe

i've been using sony vegas , considered switching premiere can't find way import projects, not adobe products. in vegas can import , export variety of formats, including edl.   is there way import project elements?   thanks what mean importing projects?   you can add large variety of audio , video formats, , can output many.   vegas professional program , can output edls. premiere elements consumer program, more closely related sony movie studio. more professional features, may want consider premiere pro cc. More discussions in Premiere Elements adobe

i updated sierra , don't have adobe apps installed. trying install demo. cc app stuck on loading screen , won't show me list of apps. tells me can't create directory in application support, created manually , tried again. there way install apps manually? have heard run in sierra, maybe people had apps installed?     macdabby can please try steps listed in "failed install" error received when installing adobe creative cloud desktop app see if able install adobe creative cloud desktop application successfully.   please aware of time of posting mac os 10.12 has not yet been publicly released apple. More discussions in Creative Cloud Download & Install adobe

my region adobe apparently dominican republic, click change in order buy photoshop, keeps saying it's unavailable, because still shows region dominican republic. live in us, laptop's presets set united states, don't understand why problem arises. please help, need photoshop work. contact support - link below click still need help? option in blue area @ bottom , choose chat or phone option... make sure logged in adobe site, have cookies enabled, clear cookie cache.  if fails connect try using different browser.   creative cloud support (all creative cloud customer service issues) http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvmn ) More discussions in Adobe Creative Cloud adobe

so upgraded windows 10, didn't , went 7.  ever since splash screen open audition, , error window appears saying windows closing program.  following window's prompts, says software incompatible.  i've tried several compatability mode settings including xp service packs, windows 2000, etc , same thing happens.  did uninstall , new install of software....same issue.    what should try next?  using audition 1.5 in meantime, miss cs5.5! fundamentally, problem caused m$'s so-called 'reversion'. may need rebuild machine scratch, i'm afraid - os upwards. way find out what's wrong use procedure that's described in audition crashed.  what? , hope gives sort of pointer. More discussions in Audition CS5.5, CS6 & CC adobe

buenos dias, tengo un libro en pdf pero cuando lo digitalizaron empezaron por la ultima hoja y terminaron con la primera, hay forma de ordenarlo correctamente? el libro es de 250 paginas, gracias por su ayuda custom-made adobe scripts: acrobat -- reverse page order (free) More discussions in Foro en español adobe

hello all,     first post in adobe forums please excuse if in wrong forum.     i trying create pdf file scratch going through pdf specification.  have had success tables, shapes , text; cannot seem image embedded correctly.  hoping may able take of formatting of pdf , see going wrong.  other general tips structure welcome.  pdf file isnt large , picture trying embed 32x32 px jpg 8 bits per component.  current method open jpg binary file , insert whole byte stream between "stream" , "endstream" tags.   i have attached pdf attempt , original jpg on national instruments forum here.   http://forums.ni.com/t5/labview/pdf-creation-inserting-a-jpg-image/td-p/3345880   thanks craig i have resolved issue. thanks craig More discussions in Coding Corner adobe

hi all,   sorry noobish question, new animating after effects , media encoder.   i use media encoder export projects in animated gifs. this working quite well, don't want gif keep looping. see: imgur   can tell me i'm doing wrong? couldn't find looping options , used photoshop make gifs before, there option turn off. i may not more experienced you, ... little i've done of on last few years ... think option in ae, ame "churns out" ae gives it.   so ... i'd suggest checking through settings in ae.   neil More discussions in Adobe Media Encoder (AME) adobe

hey folks,   i don't it. know these 2 options in normal case. but in special workflow don't know if there difference in result.   i shot on red 5k, graded in davinci exported prores4444, having in premiere in 4k timeline export 4k prores4444 dcp mastering.   when i'm start render maximum render quality on because i'm scaling 5k 4k , maximum bit depth on because of graphics add timeline. red article adobe: cuda, opencl, mercury playback engine, , adobe premiere pro | creative cloud blog adobe   here understand while exportiing cuda on gpu (i have gtx980 installed), scaling operations work on maximum quality , export on gpu works in 32bpc color. correct?   if not, don't understand prores bit depth settings in case. prores4444 12 bit codec - when export , leave off encode 12bpc, right? under maximum bit depth have 4 options: 24, 36, 48 , 64 bit. think 24 bit 8bpc, 36 12 bpc, 48 12bpc alpha , 64 16bpc. why should use 24 prores export option? must 64 time or isn't ne...

how delete account? hi kennethr4472779,   please contact customer care same. **be sure remain signed in adobe id before accessing link above** More discussions in Adobe Creative Cloud adobe

everytime try , burn dvd error message sense code 52c00 please help   [moved non-support, general, all-of-adobe forums lounge product-specific support forum - moderator] set encore dvd/bluray output iso file or folder on hard drive https://forums.adobe.com/thread/2150198 , use free imgburn write files or folders or iso disc dvd or bluray (send author paypal donation if program) read http://forums.adobe.com/thread/1322583 notes on installing imgburn without toolbar add-ons... set imgburn use slowest burn speed drive , media use... set burn speed 1x , let imgburn adjust actual minimum   if can't burn imgburn, may need replace drive More discussions in Encore adobe

i have macbook air. operating system os x yosemite, version 10.10.5   memory: 4 gb 1600 mhz ddr3   processor: 1.4 ghz intel core i5   159.59/249.8 gb free in hardrive     i need know if should switch computer in order work creative cloud, or if current laptop trick.   thank you!! how of need depends on applications intend use.  following page provides info , links regarding system requirements various aspects of using cloud, including individual products.   creative cloud - https://helpx.adobe.com/creative-cloud/system-requirements.html More discussions in Creative Cloud Download & Install adobe

hi all,   i have composition widget lightbox opens array of images part of second composition widget lightbox.  whenever click on 2nd trigger target "pops" underneath 1st widget.    how can pop above 2nd composition trigger?   thank you! hello,   i able achieve sending 1 of widget backward right clicking on it.   please try , let me know if works.     thanks, ankush More discussions in Help with using Adobe Muse CC adobe

ディスティラーで、デフォルト設定以外の設定を作成したいと思い、「設定」から「adobe pdf 設定の編集」へ移動、ウィンドウを開いて「画像」から「カラー画像」「グレースケール画像」「白黒画像」の解像度の数値（ppi）を変更、「別名で保存」しました。しかし、「デフォルト設定 」欄に現れません。どう解決すべきなのでしょうか？初歩的な質問で大変申し訳ございません。 別名で保存時、どちらに保存されたでしょうか。 joboptionsファイルについては、特定の場所に保存しないことにはdistillerでは認識しないようになっています。 （windowsの場合は c:\users\[usernane]\appdata\roaming\adobe\adobe pdf\settings ） 保存時においてはデフォルトではそこが表示されるはずですが、表示されない場合については、 手作業で該当フォルダに移動させるか、設定→adobe pdf設定の追加で作成したjoboptionsファイルを指定する ことにより設定が取り込まれるようになっていますので、ご確認ください。 Acrobatコミュニティフォーラム (Japan) でのその他のディスカッション adobe

hi guys,   is possible make csh calls within merged project without hard coding full web address in link?   for example, in topic want link search topic exists in project functions common across modules.   at moment insert link following peter grainge's source project set (described on website, modified work multiscreen html5).   i thinking maybe possible create links using csh topic ids solve number of issues if ever need support more desktop output (long story why aren't using responsive html5 , not can change in short term). however, seem need specify full web address, means links incorrect when publish our review environment.   instead of inserting link as: http://mydomain.com/index.htm?rhcsh=1?&rhmapid=searchtool   i'm hoping enter link like: rhmapid=searchtool   and have csh call based on current location. won't matter if call made on production website or on review website   is there built in feature this, or need custom script built? ...

i have time-lapse sequence taken olympus e-m10, shooting orf files. 10% of pictures show different white balance , tint, resulting in noticeable flickering. whole sequence processed in lightroom exact same values.   i looked exif data , seems values relating colour balance identical pictures.   now there 2 possibilities (as far can see): 1. lightroom does, time time, weird while importing pictures. 2. data in raw files different. have no idea cause such behaviour in sensor or in-camera processor.   any hints, experiences or advice on how investigate problem further highly appreciated.   cheers gmyny having same problem olympus cameras (e-pl5, e-m1, e-m5 ii) , thought problem of olympus. serious problem, because i'm shooting timelapces , such colored flicker difficult smooth. , found occurs when i'm making more +2ev stops compensation.   yesterday took 2 sample raw-files has identic exposure looks different in lightroom , opened them in olympus viewer 3 (offici...

after having installed flash player page windows 10, install-system says "insufficient user privileges install application" on personal computer not used else! how gain right these privileges?   working / installing chrome browser version 52.0.2743.116 m   i'm looping around trouble shooting , thereby can't work done. duplicate post.  locking.  see windows 10 , chrome, flash player doesn't play   original post. More discussions in Using Flash Player adobe

hi,   i need detect smart objects linked local files in specific locations javascript in html5 extension. how can this?   consider pseudocode:   if (app.documents.length)   {     var doc = app.activedocument;     (var ilayer = 0; ilayer < doc.artlayers.length; ilayer++)     {       var layer = doc.artlayers[ilayer];       if (layer_is_linked_smart_object(layer))       {         var localfilepath = get_smart_object_referenced_filepath(layer);       }     }   }   here need implementations of 2 functions: 1. layer_is_linked_smart_object() 2. get_smart_object_referenced_filepath()   thank in advance! i found how check if layer smart object: function layer_is_linked_smart_object(layer) {   return layer.kind == layerkind.smartobject; }   still looking...

過去にグループ版で利用していたのですが、当時はadobeidを各自取得をして利用していました。今回はエンタープライズ版になった事で、enterprisedashboardで enterpriseidでユーザー管理をしたいのですが、過去adobeidを持っていたユーザーをenterprisedashboardでユーザーを追加したのですが、enterpri seidでの運用に 切り替わってくれませんでした。というのもユーザー管理の画面でidタイプのロゴが赤いadobeロゴになっていて、このロゴをマウスオーバーするとadobeidと 表示されます。ドメインについては当社のメールアドレスのドメインをクレーム済みです。ただ、ひとつ気がかりなのが、去年に当社のドメインを下記の様に 変更した経緯があります。   例　 example@abc.net 　→　example@abc.tokyo   更に既にグループ版時代に所得済みのadobeidは@abc.net時代に作成したadobeidでしたので、enterprisedashboardでユーザー追加をする前にadobei dの アカウントの管理画面で、@abc.netから@abc.tokyoに変更しております。 @abc.tokyoに変更されたadobeidをenterprisedashboardでユーザー追加で追加しているのですが、それでもユーザー管理の画面でidタイプのロゴが赤い adobeロゴのままになっていますので、これはenterpriseidとしての扱いになっていないのでは？と思い、何をどうしたら既存のadobeidのユーザーを enterpriseidとして管理出来るのかご存知の方はいらっしゃいますでしょうか？   そもそもエンタープライズ版における、adobeidとenterpriseidの認識が間違っている様でしたら、ご指摘下さい。 こんにちは。 フォーラムご利用いただきありがとうございます。 該当のadobeidをenterpriseidとして登録したい、ということですね。   現状では、エンタープライズダッシュボード上では「1つのメールアドレスを何かのidに登録する」ことしかできません。 つまり、例えば、既にエンタープライズダッシュボード上でadobeid...

i blending 10-12 layers in ps composite image.  half hour project went rename layer , ps crashed.  had renamed layers including one. hoping 1 time occurrence , not bug type of thing time.   i update ps when available, latest version installed few days ago believe.  system report recovered layers after reopening.  resource usage appears normal.   system info: --------------- adobe photoshop version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 cl 1078833  x64 operating system: windows 8.1 64-bit version: 8.1 system architecture: intel cpu family:6, model:10, stepping:7 mmx, sse integer, sse fp, sse2, sse3, sse4.1, sse4.2, avx, hyperthreading physical processor count: 2 logical processor count: 4 processor speed: 3093 mhz built-in memory: 28649 mb free memory: 13848 mb memory available photoshop: 25812 mb memory used photoshop: 60 %   thanks in advance if can shed light on issue.   rl miller   [moved general, non-support, all-of-adobe forums...

my photos not appear on left of screen.  therefore cannot import them lightroom.  have new mac getting used it.  when click on photos albums option under 'pictures' in lightroom table 'lightroom' have no photos there getting started!  help! hi ann-mariek,   you have images under photos app on mac, there need export images out photos app , save 1 specific location(either external or internal hard drive), when browse location under lightroom import window able import images in lightroom.   regards, mohit More discussions in Lightroom Classic CC adobe

hi all,   i know following capabilities of adobe esign in terms api integration.   1. how customize email functionality , upload document , create widget url. how can achieve this? 2. how enable callback functionality adobe esign. have response structure same in not available part of rest api ? 3. kind of security provided request , response. support oauth2 authentication in both ways? 4. vaulting option. encrypt document while storing in adobe esign. if not using option of vaulting, how adobe esign secure document ? 5. how many days document lies in adobe esign storage when not transient document ? 6. soap api legacy , need use rest api going forward? hi vikki130688,   please send email support@echosign.com issue experiencing.     regards, meenakshi More discussions in Adobe Sign adobe

hi. have installed , uninstalled (delete preferences) adobe illustrator following errors still pop-up.   1. when start ai, small windows pop , says   2. ai still load when want create new document in ai, says:     i unsure if due plugin symmetryworks because when try click it, says     i tried remove preferences when uninstalling re-install symmetryworks still auto appear plugin!   can in please?   thank you.   mr. tan singapore did copy plugin files older release? More discussions in Illustrator adobe

hello!  i'm doing little support colleague that's working remotely onsite our client.  he's using 1 of laptops, on full administrative lockdown.  working support team directly admin access bit of pain in backside, though can attention try thing or two, can't lot of back-and-forth experimenting -- i'd need instead bring them list of things try.   here's issue: purchased subscription captivate 9.  support team installed trial version, shouldn't problem tie existing paid account.  however, when clicks "help" tab , selects menu item sign in, absolutely nothing happens.  normal sign-in window doesn't pop should.   everything else in program appears functioning properly, , little bit of testing, seems thing that's unresponsive.  have idea why, or what's missing?   he able send me dxdiag export system info , such.  here basic starter specs, if help:   - windows 7 enterprise n, 64-bit, sp1 - dell latitude e6430 - 4 gb ram - intel core ...

ich versuch jetzt schon seit 4-5 stunden rauszufinden, wie ich mein abo kündigen kann. vergebens. wenn ich auf abos & produkte > abo verwalten > abo kündigen gehe, dann kommt auch nur diese scheiß nachricht hier. und wenn ich dann auf "support" klicke, steht dann dass ich auf "abo kündigen" klicken muss, um dann weitergeleitet zu werden. das hab ich doch schon!? ich wurde nicht weitergeleitet! ich habe nie eine nachricht bekommen, dass mein abo verlängert wurde & jetzt zwei monate später, kann ich es nicht mal kündigen. und 'ne richtige möglichkeit, mich den support zu wenden, gibts auch nicht. nur die foren oder den "chat", in den ich auch nicht reinkomme. telefon? e-mail? gibt's nicht. ich mein abo kündigen, lasst mich das auch, ihr arschgeier. to cancel see reply #1 in https://forums.adobe.com/thread/2023066 - includes mon-fri chat link -or direct link https://helpx.adobe.com/creative-cloud/help/cancel-membership.html Mor...

does have easy fix stop lightroom 2015 re-populating endlessly upon opening on mac v. 10.11 running el capitan? lightroom not respond , impossible open preference plane. choice force quit program. many thanks, jeff b. hi jeffb,   you can try , reset lightroom preferences default , check if helps.   press shift + option keys after restart lightroom, , select reset preferences resulting dialog box.     regards, mohit More discussions in Lightroom Classic CC adobe

hi, use premiere elements 13 edit church's service. camera records videos in mts format (avchd). record audio sound system cd. audio in wma format. rip cd files need sync audio video. however, notice when audio in sync @ point, stays in sync 1-2 minutes before goes out of sync. ideas on solution? nobody has been able me issue!   sincerely, thomas try converting wma audio wav using free download audacity.   if doesn't work, may need time stretch video or video playback speed enough keep in sync. More discussions in Premiere Elements adobe

the title kind of explains all. i went work on drawing , noticed "open recent" option has been emptied out (the last time worked on file yesterday), opened "open" option , greeted this: i've tried using psd repair kit "repaired" file looked arguably more corrupt original, having added faint grey lines (i deleted "repaired" file). help appreciated. invested in drawing. possibly file corrupted or on same line, @ time of saving file.it impossible file back. More discussions in Photoshop adobe

i use adobe acrobat pro dc.   i can't move text annotation tool box. the tool box fixed, , cannot move anywhere.   how can move tool box ? hi 김상58584729,   we sorry inconvenience. it not possible move box.   regards, meenakshi More discussions in Editing & Exporting PDFs adobe

hat jemand einen tipp für mich, wie ich einstellen kann, dass in einem buch die buchdateien nicht immer im hintergrund geöffnet werden? ich habe in einem buch eine datei mit checklisten angelegt, in diesen checklisten verweise ich auf abschnitte in andere buchdateien. wenn ich nun die checklisten bearbeiten möchte, werden die dokumente, auf die verwiesen werden, im hintergrund geöffnet, überprüft und wieder geschlossen. das verzögert die bearbeitung ungemein. kann ich die checklisten leider nicht sinnvoll bearbeiten. wenn alle dateien geöffnet sind, ist die bearbeitung flüssiger, aber das ist für uns nicht parktikabel, da kolleginnen auch in dem buch arbeiten. More discussions in Deutsche Foren adobe

our professional has loaded beta copy of os sierra (10.12 beta ) on our mac , i'm having following issues:   in photoshop:  of tools, erase tool, not work.  in indesign: moving objects in page layout results in or of screen going black until move completed.   happens using typical display performance.    the machine mac pro (mid 2010) 2 x 2.4 ghz quad-core intel xeon 16 gb 1066 mhz ddr3 ecc memory ati radeon hg 5870 1024 mg graphics card.   is having similar problems?  has reported issues adobe programs , os? has there been compatibility issues reported using older hardware i'm using?   thank much.   sandra farrell you need report problems beta software maker... apple   https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform feature requests or bug reports -or feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content More discussions in Photoshop Elements adobe