Tricked by the Adobe Stock "Free" Trial - RUDE customer service.

i downloaded 10 free images , did not sign continued use, cancelled right away. still charged $29.99 past 2 months , on drew bank account both times. contacted customer service , reluctantly cancelled membership, yet refused refund money not using! cancelled member ship because able show him not show on creative cloud history. doesn't make sense @ , feel have been scammed.  appalled. have been creative cloud member quite while , have never experienced such rude customer service. wish there other programs great photoshop because cancelling subscription because of experience.

 

here transcript customer service conversation...

 

santhosh: hello! welcome adobe customer service.

santhosh: hi jonelle

jonelle f: hi, happened note wrote out?

jonelle f: being billed adobe stock...this second time has over-drawn bank account , see want me pay on $130 cancel?? not signed for! offered free trial , cancelled downloaded first images.

jonelle fo: pay every month creative cloud membership , not being overcharged did not order, can please me... have baby feed not okay

santhosh: reviewing issue. please stay online , not close chat window or browser in order ensure our chat session not interrupted.

jonelle f: ok

info: chat transcript sent j**@gmail.com @ end of chat.

santhosh: have checked , see under j***account have

santhosh: adobe stock - 10 images month (one-year) ,

santhosh: creative cloud photography plan (one-year).

santhosh: confirm, looking cancel plan?

jonelle : not want cancel creative cloud photography plan. use work.

jonelle : did not sign billed stock images

jonelle : offered supposedly free trial , cancelled within time frame

jonelle : have been billed 2 months in row , both times has overdrawn bank account.

santhosh: let me transfer chat cancellation team can you.

info: please wait while connect representative.

info: chatting singpianliu singpianliu.
please don’t close chat window or browser tab since end our chat session.

jonelle : see chat or have restate of

singpianliu singpianliu: hi there.

singpianliu singpianliu: thank contacting adobe membership services,my name singpianliu.

singpianliu singpianliu: 

singpianliu singpianliu: how you?

jonelle : hi, can see chat above?

jonelle : not happy happening account

singpianliu singpianliu: yes can see of it.

jonelle : okay thanks. wanted make sure didn't have keep typing same thing...

singpianliu singpianliu: i'm sorry know that.

singpianliu singpianliu: please allow me 1-2 minute(s) review account details.

jonelle : okay, see have not used stock since initial free trial

jonelle : have not downloaded of images because unaware signed after cancelled.

singpianliu singpianliu: jonelle, check tools , best you.

jonelle : appreciate it.

singpianliu singpianliu: thanks patience.

singpianliu singpianliu: i went through membership details under jonellelynforbes@gmail.com.

singpianliu singpianliu: jonelle sincerely apologize, annual commitment if cancel in between there termination fee.

singpianliu singpianliu: it not cancel within first 30 days per policy cancelation fee there if right now.

jonelle : did cancelled same day downloaded photos

jonelle: if did not go through isn't issue, must have gone wrong on end.

jonelle : not did not agree it, haven't used , has overdrawn bank account twice

jonelle: have 17 month old child feed can not afford keep having overdraw account

jonelle : being scammed

jonelle : pay 9.99 single month creative cloud membership, how possibly cost 30.00 month? insane.

jonelle : number can call speak manager?

jonelle : or can me settle this

jonelle: refunded money not cancel

singpianliu singpianliu: sorry there no direct number talk manager.

singpianliu singpianliu: 1-800-833-6687

singpianliu singpianliu: 

jonelle: of course not

singpianliu singpianliu: jonelle, have check resources not find cancelation request/attempt made you, if have sort of case number or references number please provide me can go , check you.

jonelle : doesn't show on history

jonelle : file uploaded: screen shot 2016-10-03 @ 5.04.54 pm.png.

jonelle : i'm not sure if can see screen shot of adobe history , doesn't show on there

singpianliu singpianliu: sure check you, thanks.

singpianliu singpianliu: i'm sorry not find either.

jonelle : okay there can ? because if can't see how know have ?

singpianliu singpianliu: jonelle best thing can here cancel  subscription , 1 time exception waive off cancelation charges.

jonelle : thank appreciate

singpianliu singpianliu: you welcome.

singpianliu singpianliu: there else can with?

jonelle : nice refunded file dispute bank, thanks,

singpianliu singpianliu: jonelle, have given exception waiving cancelation fee, per policy of contract have been charge 50% of remaining months cancelation, goodwill gesture have waive off fee you.

singpianliu singpianliu: i spoke supervisor make exception.

jonelle: okay, appreciate that.... supervisor's name?

singpianliu singpianliu: his name abhishek.

jonelle: 1 name? no last name or no first name?

singpianliu singpianliu: abhishek singh.

jonelle : okay, thank abhishek me

singpianliu singpianliu: oh sure will.

jonelle : again, appreciate helping me out.

singpianliu singpianliu: welcome, have day jonelle, take care.

singpianliu singpianliu: thank contacting adobe.  available 7 days week, 24 hours day. goodbye!

i in similar situation ... signed "free" trial , cancelled. have not used subscription discovered week  still being billed every month sizeable fee on credit card hardly ever use... fee way  more cloud subscription. can understand scam operators working not adobe.

 

i have not downloaded images outside initial period.

 

i not happy restricted income , feel not behaviour expect of large international corporation of standing.

i concerned when connected 24 hour support told there technical problems , should recontact in 4-6 hours. found strange operator communicating me , seems roll me on month of subscription..

i way of proceeding this. hundreds of dollars involved take choice australian consumers association , our government regulatory body here in australia if not resolved.

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