InDesign CC 2015 won't open - plugplugowl.dll

-

hi,

my indesign cc 2015 crashes after loading "bedienelemente" right after switches startscreen program (creative cloud, rest works fine, win10)

 

i tried

- deleting pref files,

- deleting whole creative cloud, cleaning , reinstalling,

- after detecting plugplugowl.dll problem in error log, copied 1 working photoshop cc, without success

 

error log:

 

name der fehlerhaften anwendung: indesign.exe, version: 11.4.1.102, zeitstempel: 0x579f93de

name des fehlerhaften moduls: plugplugowl.dll, version: 7.0.0.50, zeitstempel: 0x570554c8

ausnahmecode: 0xc0000005

fehleroffset: 0x00000000000cfd02

id des fehlerhaften prozesses: 0x908

startzeit der fehlerhaften anwendung: 0x01d220792448dd4f

pfad der fehlerhaften anwendung: c:\program files\adobe\adobe indesign cc 2015\indesign.exe

pfad des fehlerhaften moduls: c:\program files\adobe\adobe indesign cc 2015\plugplugowl.dll

berichtskennung: 7681521a-d7dd-4043-ab9a-520b02fbae3e

vollständiger name des fehlerhaften pakets:

anwendungs-id, die relativ zum fehlerhaften paket ist:

 

what can do?

 

best regards
daniela

hi daniela,

 

thanks informing issue.

try trashing preferences , cache renaming folders mentioned @ https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html

i not help, may need crash dump via dropbox @ monsingh@adobe.com

    to create crash dump, please follow below mentioned steps:

  • as indesign crash, don't quit program.
  • go task manager, right click application , click on create dump
  • once dump created prompt location created.
  • copy , send.

 

thanks in advance.

 

regards,

monica singh

indesign team



More discussions in InDesign


adobe

Comments

Post a Comment

Popular posts from this blog

Why is os_ViewContainer running?

-
when open illustrator (cc) opens window os_viewcontainer cannot view or close. shows in taskbar second window illustrator when mousing on ai icon. have tried select no luck. have tried clear using red x, no luck. close when close illustrator. wondering why there , if should concerned. oh, running windows 10. hi ccsachs,   as per query when launch illustrator opens " os_viewcontainer "   i request please share screenshots along below-mentioned details:   exact version of illustrator  graphic card using , when updated last time how performs in safe mode? ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) if works fine in safe mode please share antivirus using?   regards srishti More discussions in Illustrator adobe
Read more

Animate - problem with duplicating scripts after loop

-
hi all,   i have problem simple button script @ first frame. fine when timeline playing first time. after when timeline loops , stop again @ 0 frame button script fireing 2 times, when loops third time fireing 3 times etc...   here script:   this.stop(); exportroot.mc_cta.cursor = "pointer";   this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() {     console.log("clicked");     eb.useractioncounter("clicked");     exportroot.gotoandplay(1); }   anybody ideas? wrong?   thanks! kris use:   this.stop(); exportroot.mc_cta.cursor = "pointer";   if(!this.alreadyexecuted){ this.alreadyexecuted=true; this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() { console.log("clicked"); eb.useractioncounter("clicked"); exportroot.gotoandplay(1); } } More discussions in Adobe Animate CC - General adobe
Read more

Illustrator CS6 Ocurrío un error E/S en el archivo.

-
este error me me sale cada ves que guardo un archivo que ya estado trabajando varias veces, sale cuando ya esta finalizando el proceso de guardar, ya probe cambiar nombre del archivo, ubicación de guardado, convertí curvas las fuentes y sigue saliendo el mismo error, no se que mas hacer, si alguien le ha sucedido y sabe como solucionarlo por favor ayuda. versión exacta (acerca de illustrator) de illustrator? versión sistema operativo?   guardas en el disco duro principal del ordenador o en otro disco, memoria pendrive,...? ese disco que clase de disco, modelo, antiguedad, espacio libre,...? More discussions in Foro en español adobe
Read more