Receiving 'Could not locate the resources file in the configuration folder' error when launching Contribute CS4

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hello,

 

i installed adobe contribute cs4 on user's windows 7 pc. installation completed successfully, no error messages received. when user tried launch contribute, received error message stating 'could not locate resources file in configuration folder' , suggesting re-install contribute. did so, receive same error message. took @ previous thread on support forum need help! "could not locate resource file in configuration folder." , after reading uninstalled contribute cs4 , found , removed contribute cs3. after re-installing contribute cs4 still received same error message. continuing follow suggestions above thread, downloaded , ran both cs3clean , cs4clean scripts wipe adobe cs content pc. after re-installing contribute cs4 again received same message. tried thread support forum: some adobe cs4 application components missing directory - software news , discussion - winmatrix while not implement original solution thread (i can't , wouldn't download personal files mediafire corporate pc) there suggestion @ bottom of page did implement - using setup.exe install english language pack. failed resolve issue. unable connect live chat , phone support product has ended, running out of options. appreciate feedback.

 

thanks,

alex

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