IMSLib.DLL error persists... Have tried all forum suggestions

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i continue receive error "installation problem: imslib not found. acrobat services not work."

 

this new purchase, download, , installation of acrobat pro dc on windows 7 x64 desktop pc. receive no errors during installation. not have photoshop or other cc applications installed. have tried suggestions in earlier thread related issue (installation problem: imslib not found.  acrobat services not work.). approaches have tried include (full restarts of windows between delete/install step):

 

1) uninstalled old installed versions of acrobat pro 9 , acrobat reader. ran adobe cc cleaner in both new (dc) , old (cs) versions.

2) uninstalled other adobe software on computer (eg: flash)

2) deleted adobe directories under common files , user appdata

3) reinstalled cc , acrobat dc pro scratch (i have done uninstall/reinstall 3 times)

4) reinstalled adobe application manager

5) ran "repair installation" inside acrobat dc pro

6) did regsvr32 -u , -i options rejigger registry. reported error finding dll file.

7) manually copied imslib.dll adobe installation directories system32 , syswow64 windows directories (i tried 3 of different versions in underlying directories... have different file sizes.)

 

nothing changes symptom. opening either pro dc or reader dc gives dll error , no extended services.

 

please advise. must working or request refund , install competing product. pdfs critical part of work.

hi klmonline ,

 

we sorry inconvenience.

try booting computer in safe mode networking , check if able launch acrobat dc without errors. .

to boot system safe mode networking need restart computer , tap f8 key key board continuously until screen advanced boot option .

use arrow keys select safe mode networking .

 

also try referring article : can't sign in extension builder

                                              error: "the file adobepdf.dll needed" | adobe creative suite 3 on 64-bit windows

 

let know how goes.

 

regards

sarojini



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