photoshop cc crash on new file / open file

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fresh install of creative cloud on windows 7 stock instillation without extras. anti-virus uninstalled, nothing conflict.

when photoshop cc attempts open file, or attempts create new file. crashes. no error code.

 

1.png

 

2.png

 

after effects errors out when photoshop installed. once removed works fine no trouble whatsoever

 

3.png

 

system specs:

 

os namemicrosoft windows 7 professional
version6.1.7601 service pack 1 build 7601
other os descriptionnot available
os manufacturermicrosoft corporation
system namesecret-pc
system manufacturerdell inc.
system modelxps 8900
system typex64-based pc
processorintel(r) core(tm) i7-6700 cpu @ 3.40ghz, 3401 mhz, 4 core(s), 8 logical processor(s)
bios version/datedell inc. 2.1.3, 1/20/2016
smbios version2.8
windows directoryc:\windows
system directoryc:\windows\system32
boot device\device\harddiskvolume2
localeunited states
hardware abstraction layerversion = "6.1.7601.17514"
user names-pc\st
time zonecentral daylight time
installed physical memory (ram)16.0 gb
total physical memory15.9 gb
available physical memory7.53 gb
total virtual memory31.8 gb
available virtual memory20.2 gb
page file space15.9 gb
page filec:\pagefile.sys
nameamd radeon hd 7700 series
pnp device idpci\ven_1002&dev_683f&subsys_23181787&rev_00\4&33bf1451&0&00e4
adapter typeamd radeon graphics processor (0x683f), advanced micro devices, inc. compatible
adapter descriptionamd radeon hd 7700 series
adapter ram1.00 gb (1,073,741,824 bytes)
installed driversaticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dl l,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
driver version13.251.0.0
inf fileoem87.inf (ati2mtag_r575a section)
color planesnot available
color table entries4294967296
resolution1440 x 900 x 60 hertz
bits/pixel32
memory address0xc0000000-0xcfffffff
memory address0xdf100000-0xdf13ffff
i/o port0x0000c000-0x0000c0ff
irq channelirq 4294967287
i/o port0x000003b0-0x000003bb
i/o port0x000003c0-0x000003df
memory address0xa0000-0xbffff
driver

c:\windows\system32\drivers\atikmpag.sys (8.14.1.6354, 611.50 kb (626,176 bytes), 12/7/2013 12:21 pm)

 

namenvidia geforce gtx 745
pnp device idpci\ven_10de&dev_1382&subsys_106510de&rev_a2\4&89a4674&0&0008
adapter typegeforce gtx 745, nvidia compatible
adapter descriptionnvidia geforce gtx 745
adapter ram(1,048,576) bytes
installed driversnvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
driver version10.18.13.5382
inf fileoem70.inf (section070 section)
color planesnot available
color table entries4294967296
resolution1360 x 768 x 60 hertz
bits/pixel32
memory address0xde000000-0xdeffffff
memory address0xa0000000-0xafffffff
memory address0xb0000000-0xb1ffffff
i/o port0x0000ef80-0x0000efff
irq channelirq 16
driverc:\windows\system32\drivers\nvlddmkm.sys (10.18.13.5382, 10.54 mb (11,054,712 bytes), 2/18/2016 10:55 am)

 

nameintel(r) hd graphics 530
pnp device idpci\ven_8086&dev_1912&subsys_06b81028&rev_06\3&11583659&0&10
adapter typeintel(r) hd graphics family, intel corporation compatible
adapter descriptionintel(r) hd graphics 530
adapter ram1.00 gb (1,073,741,824 bytes)
installed driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
driver version20.19.15.4474
inf fileoem64.inf (iskld_w7 section)
color planesnot available
color table entries4294967296
resolution1440 x 900 x 60 hertz
bits/pixel32
memory address0xdd000000-0xddffffff
memory address0x90000000-0x9fffffff
i/o port0x0000f000-0x0000f03f
irq channelirq 4294967289
driverc:\windows\system32\drivers\igdkmd64.sys (20.19.15.4474, 7.58 mb (7,946,328 bytes), 7/27/2016 11:40 pm)

reset preferences:  https://forums.adobe.com/thread/375776



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