ADE stops responding during book fulfillment

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whenever attempt open acsm file book i've purchased through google play on windows 10 computer, program stops responding during download. if close , reload program, displays copy of book, , freezes again when attempt open it. i've tried uninstalling , reinstalling ade, getting fresh copy of acsm file, deauthorizing , reauthorizing computer. there's no change attempted fix.

which error message exactly?



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