On a university pre-paid plan and they are asking me to buy illustrator.

-

on university pre-paid plan , asking me buy illustrator

 

 

how install illustrator again had before crashed? shouldn't have buy because university has paid it.

revert trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting faq https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

does cloud subscription show on account page?

https://www.adobe.com/account.html subscriptions on adobe page

if have more 1 email, sure using correct adobe id?

.

if yes

log out of cloud account... restart computer... log in paid cloud account

-sign in http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-id https://helpx.adobe.com/contact.html?step=zna_id-signing_stillneedhelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

if no

this open forum, not adobe support... need adobe staff help

adobe contact information - http://helpx.adobe.com/contact.html

chat/phone: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

-select product , need with

-click on blue box "still need help? contact us"



More discussions in Creative Cloud Download & Install


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