Password doesn't work to sign in using Creative Cloud desktop

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help!

 

i have purchased student/teachers licence creative cloud , have tried download software site.

 

i click relevant 'download' button, , new page loads saying (for instance) 'indesign downloading now...' @ same time creative cloud desktop app launches , asks adobe id.

 

i enter email address (which displays tick) , enter password doesn't work (despite working fine on website).

 

i have tried 'want use company or school account? sign in enterprise id' '  instantly jumps me regular login.

 

i have read of other discussions similar issues , have tried resolve them using methods mentioned no luck.

 

am missing something?

hi hayley,

 

the cc purchased has not yet been activated you.

can please contact support issue via https://helpx.adobe.com/support.html#/top_products .

 

thanks

rajashree



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