I payed for the latest Creative Cloud suite, but can't download it, and can't get in touch with Adobe.

-

hello, stated in title, purchased one-year student membership adobe's creative cloud suite, confirmation number supplied email. has been on 24 hours, , still unable download purchase. when click on download button, download begins, proceeds between 4 - 30% before stopping. error messages returned either 201 or 1001. 201 refers internet connection which, according isp's website, fine. troubleshooting section referring error 1001 suggests first uninstall creative cloud desktop app , reinstall before running cleaner. however, unable uninstall trial version, receiving message uninstall cannot happen because other applications using it. none open, , reboot doesn't resolve issue.

 

adobe's phone service understandably closed time home work, , chat tool has been inactive since purchase. so, i'm turning forums. if adobe can contact me, or if adobe community has helpful tips, appreciated.

 

anthony y.

hi anthony,

 

apologies trouble, have raised call request you, ticket # ccrt 53867.

please expect call @ local time working, there might delay due weekend.

 

regards

rajashree



More discussions in Adobe Creative Cloud


adobe

Comments

Post a Comment

Popular posts from this blog

Illustrator CS6 Ocurrío un error E/S en el archivo.

-
este error me me sale cada ves que guardo un archivo que ya estado trabajando varias veces, sale cuando ya esta finalizando el proceso de guardar, ya probe cambiar nombre del archivo, ubicación de guardado, convertí curvas las fuentes y sigue saliendo el mismo error, no se que mas hacer, si alguien le ha sucedido y sabe como solucionarlo por favor ayuda. versión exacta (acerca de illustrator) de illustrator? versión sistema operativo?   guardas en el disco duro principal del ordenador o en otro disco, memoria pendrive,...? ese disco que clase de disco, modelo, antiguedad, espacio libre,...? More discussions in Foro en español adobe
Read more

Why is os_ViewContainer running?

-
when open illustrator (cc) opens window os_viewcontainer cannot view or close. shows in taskbar second window illustrator when mousing on ai icon. have tried select no luck. have tried clear using red x, no luck. close when close illustrator. wondering why there , if should concerned. oh, running windows 10. hi ccsachs,   as per query when launch illustrator opens " os_viewcontainer "   i request please share screenshots along below-mentioned details:   exact version of illustrator  graphic card using , when updated last time how performs in safe mode? ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) if works fine in safe mode please share antivirus using?   regards srishti More discussions in Illustrator adobe
Read more

Animate - problem with duplicating scripts after loop

-
hi all,   i have problem simple button script @ first frame. fine when timeline playing first time. after when timeline loops , stop again @ 0 frame button script fireing 2 times, when loops third time fireing 3 times etc...   here script:   this.stop(); exportroot.mc_cta.cursor = "pointer";   this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() {     console.log("clicked");     eb.useractioncounter("clicked");     exportroot.gotoandplay(1); }   anybody ideas? wrong?   thanks! kris use:   this.stop(); exportroot.mc_cta.cursor = "pointer";   if(!this.alreadyexecuted){ this.alreadyexecuted=true; this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() { console.log("clicked"); eb.useractioncounter("clicked"); exportroot.gotoandplay(1); } } More discussions in Adobe Animate CC - General adobe
Read more