Cannot install Photoshop Elements or Premiere Elements

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i purchased photoshop elements / premier elements package , cannot install.  have tried external dvd drive , downloading adobe site.  running win 10 64 bit on asus laptop. core i7 processor, 12 gb ram, 2 tb hard drive, independent nvidia 940mx graphics card.

 

the first error package thinks laptop has update pending , might need reboot.  i've exited , done both soft restarts , hard boot.  error message lets "ignore" proceed, took route after couple of tries.  error comes trying install either product cd, , same thing downloaded files.

 

things proceed until gets "install" phase.  it's allowed me put in serial number , appears going well.  depending on phase of moon, install hangs somewhere between 58-87% complete.  once locked laptop, , had real hard boot , running.

 

has else had (and more importantly, solved) problem?

 

thanks

get adobe involved.

 

use chat option here:

contact customer care

 

regards,terry



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