Cannot install Photoshop Elements or Premiere Elements

-

i purchased photoshop elements / premier elements package , cannot install.  have tried external dvd drive , downloading adobe site.  running win 10 64 bit on asus laptop. core i7 processor, 12 gb ram, 2 tb hard drive, independent nvidia 940mx graphics card.

 

the first error package thinks laptop has update pending , might need reboot.  i've exited , done both soft restarts , hard boot.  error message lets "ignore" proceed, took route after couple of tries.  error comes trying install either product cd, , same thing downloaded files.

 

things proceed until gets "install" phase.  it's allowed me put in serial number , appears going well.  depending on phase of moon, install hangs somewhere between 58-87% complete.  once locked laptop, , had real hard boot , running.

 

has else had (and more importantly, solved) problem?

 

thanks

get adobe involved.

 

use chat option here:

contact customer care

 

regards,terry



More discussions in Photoshop Elements


adobe

Comments

Post a Comment

Popular posts from this blog

Illustrator CS6 Ocurrío un error E/S en el archivo.

-
este error me me sale cada ves que guardo un archivo que ya estado trabajando varias veces, sale cuando ya esta finalizando el proceso de guardar, ya probe cambiar nombre del archivo, ubicación de guardado, convertí curvas las fuentes y sigue saliendo el mismo error, no se que mas hacer, si alguien le ha sucedido y sabe como solucionarlo por favor ayuda. versión exacta (acerca de illustrator) de illustrator? versión sistema operativo?   guardas en el disco duro principal del ordenador o en otro disco, memoria pendrive,...? ese disco que clase de disco, modelo, antiguedad, espacio libre,...? More discussions in Foro en español adobe
Read more

Why is os_ViewContainer running?

-
when open illustrator (cc) opens window os_viewcontainer cannot view or close. shows in taskbar second window illustrator when mousing on ai icon. have tried select no luck. have tried clear using red x, no luck. close when close illustrator. wondering why there , if should concerned. oh, running windows 10. hi ccsachs,   as per query when launch illustrator opens " os_viewcontainer "   i request please share screenshots along below-mentioned details:   exact version of illustrator  graphic card using , when updated last time how performs in safe mode? ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) if works fine in safe mode please share antivirus using?   regards srishti More discussions in Illustrator adobe
Read more

Animate - problem with duplicating scripts after loop

-
hi all,   i have problem simple button script @ first frame. fine when timeline playing first time. after when timeline loops , stop again @ 0 frame button script fireing 2 times, when loops third time fireing 3 times etc...   here script:   this.stop(); exportroot.mc_cta.cursor = "pointer";   this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() {     console.log("clicked");     eb.useractioncounter("clicked");     exportroot.gotoandplay(1); }   anybody ideas? wrong?   thanks! kris use:   this.stop(); exportroot.mc_cta.cursor = "pointer";   if(!this.alreadyexecuted){ this.alreadyexecuted=true; this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() { console.log("clicked"); eb.useractioncounter("clicked"); exportroot.gotoandplay(1); } } More discussions in Adobe Animate CC - General adobe
Read more