Acrobat Comparison Does Not Work 11.0.17

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i trying compare 2 distinct pdf documents, both of are in japanese language.  each document ~20 pages, , has verifiable differences, found simple human review , using examdiff pro.  when try compare these 2 documents (or other japanese documents) receive below error:

 

screenshot-1.png

 

 

once comparison completes, acrobat says no differences found between documents.  see issue in japanese gui version of acrobat (though unsure of version #)

 

has else seen this, , if so, solution -if any?

testing computer of following types:

 

windows 7 professional

4gb ram

2 vcpu

40gb disk space

 

i going attempt same test using trial of acrobat dc, see if issue present in latest release.                   



More discussions in Editing & Exporting PDFs


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