Premiere PRO or Media Encoder won't load

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my problems...

 

went edit video in sony vegas today first time since upgrading windows 10. went until tried render video , crashed. spend 5+ hours on until sony told me reset settings holding ctrl + shift double clicked. on wouldn't load.

 

got upset @ vegas , bought premiere pro thinking work.

 

during install of premiere pro said needed run "limited access tool" fix it. ran tool crashed, ran again , after long time "not responding" said fixed 0 issues.

 

but installer no longer said needed it, must have done something.

 

so tried run premiere froze @ point said "loading encoderavi.prm"  , when trying load media encoder did same.

 

so tried restart computer , try again. doesn't far, loading splash comes nothing happens , sits forever.

 

any ideas?

 

thanks

i've never heard of such tool adobe.

 

my thinking clean install preferable upgrade install.  recommend wiping system drive , reinstalling windows scratch.



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