Adobe Media Encoder EXPORT ERROR: Unable to create audio renderer

hey guys,

 

very frustrating problem have been working on hours , searching solution to, no avail.

 

the problem:

as of july 27, 2016 when last updated adobe media encoder/premiere, when export long videos (longer 30 minutes-ish) via adobe media encoder, export fails , error:

 

- encoding time: 00:19:30 [<------ time different on each export-even if same video exporting]

08/08/2016 12:38:55 : encoding failed

--------------------------------------------------------

export error

error compiling movie.

 

export error

 

unable create audio renderer.

 

writing exporter: h.264

writing file: /users/nathanieldodson/desktop/03_for_publish.mp4

writing file type: h264

around timecode: 00;00;00;00

component: h.264 of type exporter

selector: 9

error code: 6

 

if try export in premiere pro, freezes @ 0% , have force quit application. please help, business reliant on videos getting exported in timely fashion , problem has cropped after 5+ years of using premiere/ame. information/suggestions appreciated.

 

my computer:

i have macbook pro (retina, 15-inch mid 2014) running os x el capitan

processor: 2.5ghz intel core i7

memory: 16gb ram

nvidia geforce gt 750m 2048mb

 

i running 4k monitor off macbook.

 

again, have never had issue once, since july 27th, 2016 have had error over dozen times.

 

solutions:

i managed 1 65 minute video export week ago entering preferences of adobe media encoder , unchecking "import sequences natively", after being able export project, problem persists new videos trying export.

 

i have seen others talking changing name of .prproj file , removing , special characters. didn't case.

i have seen others talking changing name of sequence being exported , removing special characters. didn't in case.

i have seen suggestion of deleting audio clips 1 @ time , undoing delete correct problem. didn't in case.

 

i did remove "03" "output file" name (changed "03_for_publish.mp4" "_for_publish.mp4") , of writing post it's gotten 47+ minutes deep in encoding process. i'm skeptical complete until see complete. many times setting ame work return next morning , realize nothing exported or encoded.

 

my plea/demand:

adobe, please give solution problem. of these file naming changes , deleting audio "solutions" feel duct tape solution at best.

 

i have entirely lost faith in adobe media encoder doing job. feel i'm hoping miracle each time need export video (2-3x week) and stinks.

 

i pay adobe bill every month have access greatest suite of design, video, , development applications known man, not fuss gimmick problem in media encoder. adobe, please respond question, please provide solution, , please provide long-term correction frustrating problem.

 

thank you.

we released new updates on august 3.  please try updating ame , premiere pro latest version if not done yet.

 

if updating doesn't help, try deleting media cache files?

#1. under media cache location specified in premiere preferences > media, please find "media cache" , "media cache files" folders.  after quitting adobe apps, please delete folders.

 

#2. also, premiere pro's file menu > project settings > scratch disks, please locate preview file locations.  after quitting adobe apps, please delete preview folders well.  

 

#3. under ~/library/caches/temporaryitems (from go menu of finder > "go folder", please paste path access location), if see folders "adobe adobe media encoder audio previews" , "adobe premiere pro audio previews", please delete them well.

 

after deleting these folders, please try again.

hope helps

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