Importer returned bad result

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hi, spent hours doing important video (at least me) , went export , got "importer returned bad result" error code: -1

it's first time using premiere in machine , don't know how solve it, searched forums , couldn't find , answer works. last thing tried nest video , transcode in project manager ut got "an unknown error occurred during project manager operation".

i'm trying solve since days ago , frustrating, please me!

sorry poor english

how ask help



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