App download issue--blank screen

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hi there, trying download first app, screen blank white, nothing seems happening. suggestions?

 

[asking in correct forum helps... moved non-technical forum lounge creative cloud forum... mod]

when ask question need provide basic information

-forum quick start https://forums.adobe.com/docs/doc-5601

mac or windows, , version of operating system?

recent mac , windows operating systems have been known cause "odd" problems

are using computer administrator account full read/write permission?

 

blank cloud screen http://forums.adobe.com/message/5484303 may help

-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

-and step step http://forums.adobe.com/thread/1440508?tstart=0



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