Won't accept login/pw during install

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i trying install demo version of photoshop elements. download went fine, accept conditions, , prompts changes being requested setup , prompts username , password. adobe username/pw not work, admin username/pw not work either. popup blockers/antivirus , firewall off. working on newer macbook running el capitan os 10.11.16

 

any suggestions appreciated since can't seem connect adobe's "chat" either.

when installing or updating, computer operating system asking prove have permission asking computer password, not adobe password https://forums.adobe.com/thread/2139902



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