Acrobat Reader DC has stopped working

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windows 10. reader xi worked fine. installed reader dc , gives "adobe acrobat reader dc has stopped working" "a problem caused program stop working correctly." uninstalled , reinstalled. same problem. ran adobe reader , acrobat cleaner tool. reinstalled. same problem. ran administrator. same problem.

 

event log shows:

faulting application name: acrord32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

faulting module name: acrord32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

exception code: 0xc0000409

fault offset: 0x000eaa9d

faulting process id: 0x233c

faulting application start time: 0x01d205455d6e9f6d

faulting application path: c:\program files (x86)\adobe\acrobat reader dc\reader\acrord32.exe

faulting module path: c:\program files (x86)\adobe\acrobat reader dc\reader\acrord32.exe

report id: 82f1a57d-5832-479a-8763-c0b11390677e

faulting package full name:

faulting package-relative application id:

 

and

 

faulting application name: acrord32.exe, version: 15.17.20050.61080, time stamp: 0x5774facd

faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

exception code: 0xc0000008

fault offset: 0x89f48c7a

faulting process id: 0x233c

faulting application start time: 0x01d205455d6e9f6d

faulting application path: c:\program files (x86)\adobe\acrobat reader dc\reader\acrord32.exe

faulting module path: unknown

report id: 6d7affda-58a6-4b97-a19d-a6dc269b32e6

faulting package full name:

faulting package-relative application id:

hi richardr99,,

 

please visit following links discusses same issue:

windows 10 - cannot open pdf files in reader dc

adobe reader has stopped working

adobe acrobat reader dc has stopped working.

 

let know if worked.

 

thank you,

shivam



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