Photoshop Elements Serial Number Invalid

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i purchased photoshop elements years ago , computer went kaput , did photoshop! tech guy took able extract serial number computer photo shop- however, can't life of me remember version had! i'm positive wasn't before version 11, have downloaded 14, 13, 12, & 11 see if serial code work , keeps telling me "invalid serial number". i'm frustrated did purchase it- , no, doesn't show in purchases, downloads, or on account. don't know do! or direction appreciated. when going through portals tells me repeatedly if have serial number , not redemption code (they're different), i'll need download , reenter serial number. not working though.

 

could person adobe enter serial number , verify in fact real serial number , version goes to?

have tried logging account , see products registered under name?  need use same e-mail address registered product or products.  products bought since pse12 required registered otherwise won't activate. 

 

hope helps.



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