Erro 46 na atualizaçao do app Creative Cloud

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olá,eu fui tentar abrir o aplicativo cc e pediu atualização ,a instalação esta normal ate chegar aproximadamente aos 80% instalação falho pelo erro 46

 

capture-20160916-204841.png

ja fiz varias tentativas como:

-desativar o firewall

-reinstalar o app cc

e entre outras tentativas

o app e minha ferramenta de trabalho espero que me ajudem na minha dificuldade.

windows 10 pro 64 bits

disable firewall , av

quit cc app

right click cc app exe , click 'run administrator'.



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