Cannot fill & sign anymore within Acrobat DC

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i have user who's running acrobat dc , yesterday able open pdf, click fill , sign button , add test save without problems. today when goes through same steps, error "the operation failed because acrobat dc encountered , unknown error". made account , signed acrobat dc same problem. how can resolve this?

 

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hi pauls84916905,

 

you using adobe acrobat reader dc application.

could please share dot version of adobe acrobat reader dc , os using.

are experiencing issue partivualr pdf? try replicate issue .

also share exact steps when error message.

 

 

regards,

meenakshi



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