Experiencing a loading issue with a Module Created in Captivate 9

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i used elearningbrother template create module in captivate 9. experienced loading issue once published html (the option available; learned forum because using s responsive project.). clients can not review published files local drive, in our lms or intranet. loading square buffering on screen....

 

however, after published adobe captivate prime, no more loading issues. original play head setting gone (hide play head when there quiz slide). instead default prime play head visible @ bottom of screen.

 

any ideas loading issues? thanks!

 

capture.png

2016-07-25_22-18-35.png

would better post on prime forum?

for loading issue, did try lower preloader percentage? set 100% default.



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