font does not display in quickbooks invoice

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i use quickbooks 2015 premier desktop / windows 10, , have been using qb's layout designer customize our company's invoice.  have switched font generic arial more professional, clean font purchased called engrez.  through customizing process, continually tested of invoice using both print preview , actual prints no issue.  wasn't until used qb's email option - wherein converts invoice pdf - noticed none of font showing.  spent hours on phone first qb's tech support have them pdf conversation process , font not compatible.  since invested lot of time designing new template, we're hoping there's else can done make work.  have ideas??  thanks, jim

are using adobe software make pdf? if so, exact product , version it?

 

you problem emailing. have checked - file looks right on original computer font installed?



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