LR 5.7.1 on Win 10: Whenever I open it and click on Import, all menus disactivate and I can no longer proceed. [Was: Lightroom 5.7.1 installation does not work]

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i have pc windows 10 on installed lightroom. whenever open , click on import, menus disactivate , can no longer proceed. no commands active , can quit program. please asap. thanks.

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