Certificate e-signing only works once

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i have several users report unable sign more 1 document @ time. using smart cards hold certificate , when try 2nd time sign document field enter pin missing. @ point must close adobe dc , restart.

hi rockyrob,

 

could please let me know version of acrobat dc installed on machine?

to check version of acrobat, launch acrobat>navigate menu>select adobe acrobat...

 

which operating system installed on machine- windows/mac?



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