Why can't Adobe get their act together for E-commerce payment?

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i continue astonished how poorly adobe manages e-commerce transactions. have had e-commerce websites built , have managed them , i've never seen ridiculous adobe's virtual account management. in order change 1 payment option another, have run payment through manually , customer has go online support , jump through hoops make agent understand want them change payment options. have physically refund , recharge credit card.

 

absolutely archaic. company creates sophisticated software, why can't implement efficient, automatic virtual payment whereas customer can change plan payment schedule (annual monthly or vise versa) , update account payment. adobe, in 2016, still uses minions go through massive volume of charges them manually crazy.

 

i needed rant, because i'm in hoop jumping session take multiple days complete various agents.  more people need send letters adobe, insist on receiving snail mail. adobe run lunatics?

hi hilary,

 

the cc had in suspended mode.

please update credit card details via personal message had send you, once done, let me know via personal message, can follow up.

 

regards

rajashree



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