Acrobat DC keeps asking for license
hi,
i deployed acrobat dc users. whole bunch of people (not everyone!) getting popups "activate software".
which weird, because on test environment worked perfectly.
i installed customization wizard, creating offline exception. ran adobe_prtk.exe create prov.xml. generated file, , gave return code 0, meaning went ok.
then ran adobe_prtk.exe stream prov.xml, gave me return code 0.
yet still people getting message. ive edited gpo run stream option on server boot well, still no avail.
so went through oobelib.lig , found kind of errors in it. importantly (i think) " not read prov.xml".
here logfile
08/19/16 13:17:20:407 | [info] | | | | adobe prtk | | | 8456 | __oobelib_log_file__
08/19/16 13:17:20:407 | [info] | | | | adobe prtk | | | 8456 | *** adobe prtk tool start ***
08/19/16 13:17:20:407 | [info] | | | | adobe prtk | | | 8456 | adobe prtk tool volumeserialize invoked
08/19/16 13:17:20:407 | [info] | | | | adobe prtk | | | 8456 | file exception prov.xml
08/19/16 13:17:20:423 | [error] | | | | adobe prtk | | | 8456 | muse leid not found
08/19/16 13:17:20:423 | [info] | | | | oobelib | | | 8456 | *************oobelib session starts*************
08/19/16 13:17:20:423 | [info] | | | | oobelib | | | 8456 | version 9.0.0.301,7.0
08/19/16 13:17:20:423 | [info] | | | | pcdservice | | | 8456 | pcd service in non-threaded mode
08/19/16 13:17:20:423 | [info] | | | | dispatchclientlib | | | 8456 | dispatch table file doesnot in parallel binary or inside binary, falling acf path.
08/19/16 13:17:20:423 | [info] | | | | dispatchclientlib | | | 8456 | dispatch table loaded path: c:\program files (x86)\common files\adobe\oobe/pdapp/p7/dispatchtable.xml
08/19/16 13:17:20:423 | [info] | | | | dispatchclientlib | | | 8456 | (re)load local dispatch table status-[0].
08/19/16 13:17:20:423 | [info] | | | | dispatchclientlib | | | 8456 | scope : [2]
08/19/16 13:17:20:439 | [info] | | | | dispatchclientlib | | | 8456 | setting scope gm
08/19/16 13:17:20:485 | [error] | | | | opmwrapper | | | 8456 | failed in getting value key in opmgetvalueforkey
08/19/16 13:17:20:485 | [info] | | | | oobelib | | | 8456 | failed proxy username in opm db
08/19/16 13:17:20:485 | [info] | | | | axfblicensing | | | 8456 | failed load axlibv7.dll, trying again
08/19/16 13:17:20:485 | [info] | | | | axfblicensing | | | 8456 | failed load axlibv7.dll, trying again axlib in acf
08/19/16 13:17:20:501 | [info] | | | | axfblicensing | | | 8456 | function pointers retrieved
08/19/16 13:17:20:501 | [info] | | | | oobelib | | | 8456 | oobelib loadactivationgrace started.
08/19/16 13:17:20:501 | [info] | | | | slcoreservice | | | 8456 | starting slcore 2.0 release (build 2.0.1.360321).
08/19/16 13:17:20:501 | [info] | | | | slcoreservice | | | 8456 | service construction took 0.0 ms , succeed.
08/19/16 13:17:20:501 | [error] | | | | oobelib | | | 8456 | slconfig path : c:\users\xxxxxx\appdata\local\temp\16\mslc.xml_80
08/19/16 13:17:20:501 | [info] | | | | oobelib | | | 8456 | getamtconfigpathforleid : payload code found, retrieving
08/19/16 13:17:20:517 | [debug] | | | | pcdservice | | | 8456 | no value key [product_must_activate] in hive [{ac76ba86-1033-ffff-7760-000000000007}] in master : 10
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | loadactivationgrace : using adobecode {ac76ba86-1033-ffff-7760-000000000007}
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | loadactivationgrace : using driver adobecode {ac76ba86-1033-ffff-7760-000000000007}
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | loadactivationgrace : retrieving installedlanguages master mul sn.
08/19/16 13:17:20:517 | [debug] | | | | pcdservice | | | 8456 | failed read value key [payloadcode] in hive [] master : 4
08/19/16 13:17:20:517 | [debug] | | | | pcdservice | | | 8456 | failed read value key [installedlanguages] in hive [] master : 4
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | loadactivationgrace : can't retrieve installedlanguages.
08/19/16 13:17:20:517 | [warn] | | | | oobelib | | | 8456 | record.enigmaproductinfo.productidentifier 16
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | no licensing leid found in config file, using default
08/19/16 13:17:20:517 | [info] | | | | oobelib | | | 8456 | no dominated leids found in config file, using self
08/19/16 13:17:20:517 | [debug] | | | | oobelib | | | 8456 | updating dominating leid list
08/19/16 13:17:20:517 | [info] | | | | slcoreservice | | | 8456 | syncing license store...
08/19/16 13:17:20:532 | [info] | | | | slcoreservice | | | 8456 | found server mkey.
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | loading license references...
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | found 2 license file(s)
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | parsing license file [202899997.lic] succeed.
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | parsing license file [255056157.lic] succeed.
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | license store synchronization took 31.6 ms , succeed.
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | query license: type = 3, duration = permanent, remaining = permanent.
08/19/16 13:17:20:548 | [info] | | | | oobelib | | | 8456 | checking if license needs deleted upgrade scenario
08/19/16 13:17:20:548 | [info] | | | | oobelib | | | 8456 | pid in sn matches enigma data, check if need remove license
08/19/16 13:17:20:548 | [info] | | | | oobelib | | | 8456 | current sn not subscription sn
08/19/16 13:17:20:548 | [info] | | | | slcoreservice | | | 8456 | reading product config [c:\users\xxxxxx\appdata\local\temp\16\mslc.xml_80]
08/19/16 13:17:20:548 | [error] | | | | slcoreservice | | | 8456 | loading slr took 0.0 ms , return "invalid operation: license exists (129:16)".
08/19/16 13:17:20:548 | [error] | | | | slcoreservice | | | 8456 | loading license product config return "invalid operation: license exists (129:16)".
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | feature acrobat_12.0 enabled.
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | feature acrobat_base_12.0 enabled.
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | feature acrobat_distiller_12.0 enabled.
08/19/16 13:17:20:735 | [debug] | | | | pcdservice | | | 8456 | failed read value key [al] in hive [localevariants] cache : 769
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | no locale variant found locale : all
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | no variants found locale : all
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | seting feature status locale : all
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | features licensed acrobat_12.0
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | features licensed acrobat_base_12.0
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | features licensed acrobat_distiller_12.0
08/19/16 13:17:20:735 | [debug] | | | | pcdservice | | | 8456 | failed read value key [v7{}acrobatesr-12-win-gm] in hive [fa_set{|}1] cache : 769
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | updating license file
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | oobelib ax fb licensing handling started
08/19/16 13:17:20:735 | [debug] | | | | pcdservice | | | 8456 | failed read value key [v7{}acrobatesr-12-win-gm] in hive [fa_set{|}1] cache : 769
08/19/16 13:17:20:735 | [debug] | | | | pcdservice | | | 8456 | failed read value key [v7{}acrobatesr-12-win-gm] in hive [fa_set{|}1] cache : 769
08/19/16 13:17:20:735 | [info] | | | | axfblicensing | | | 8456 | not loading license ax or fb
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | oobelib ax fb licensing handling completed
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | oobelib loadactivationgrace completed.
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | shutting down slcore 2.0 release (build 2.0.1.360321).
08/19/16 13:17:20:735 | [info] | | | | slcoreservice | | | 8456 | service destruction took 0.4 ms , succeed.
08/19/16 13:17:20:735 | [info] | | | | adobe prtk | | | 8456 | loaded license
08/19/16 13:17:20:735 | [info] | | | | oobelib | | | 8456 | oobelibimpl::commitpcd started
08/19/16 13:17:20:750 | [debug] | | | | serviceloader | | | 8456 | looking library c:\temp\adobe_upgrade.dll
08/19/16 13:17:20:750 | [warn] | | | | serviceloader | | | 8456 | failed find adobe_upgrade.dll
08/19/16 13:17:20:750 | [debug] | | | | serviceloader | | | 8456 | symbol aulopensession can't found in library adobe_upgrade.dll because library has not been added loader
08/19/16 13:17:20:766 | [info] | | | | oobelib | | | 8456 | createentriesafteronlinevalidation : licensable leids set v7{}acrobatesr-12-win-gm,v7{}acrobatpro-beta12-win-gm,v7{}acrobatstd-beta12-win-gm
08/19/16 13:17:20:766 | [info] | | | | oobelib | | | 8456 | createentriesafteronlinevalidation : licensable leids length set 82
08/19/16 13:17:20:766 | [info] | | | | oobelib | | | 8456 | createentriesafteronlinevalidation : created entries after sn validation
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | serial number not has subscription enabled
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | no sn remembered @ install
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | user hasn't registered
08/19/16 13:17:20:782 | [debug] | | | | serviceloader | | | 8456 | symbol aulclosesession can't found in library adobe_upgrade.dll because library has not been added loader
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | oobelibimpl::commitpcd ended
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | closing adobeialclient 1.0 release (build 1.0.6.3) session.
08/19/16 13:17:20:782 | [info] | | | | oobelib | | | 8456 | *************oobelib session ends*************
08/19/16 13:17:20:782 | [info] | | | | adobe prtk | | | 8456 | volume serial number used, enabling guest user
08/19/16 13:17:20:782 | [error] | | | | adobe prtk | | | 8456 | setvalueforkeyinpcfsubdomainiteratively : v7{}acrobatesr-12-win-gm, v7{}acrobatesr-12-win-gm, enable_guest, 1
08/19/16 13:17:20:782 | [error] | | | | adobe prtk | | | 8456 | pcfpath c:\program files (x86)\common files\adobe
08/19/16 13:17:20:782 | [error] | | | | adobe prtk | | | 8456 | unable find findfirstfile
08/19/16 13:17:20:782 | [error] | | | | adobe prtk | | | 8456 | filename c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:782 | [error] | | | | adobe prtk | | | 8456 | updating pcf c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:782 | [info] | | | | adobe prtk | | | 8456 | reference created c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | updated c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [debug] | | | | serviceloader | | | 8456 | using logging service now
08/19/16 13:17:20:797 | [info] | | | | pcdservice | | | 8456 | pcd service in non-threaded mode
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | made entry in slcache
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | setvalueforkeyinpcfsubdomainiteratively : v7{}acrobatesr-12-win-gm, {ac76ba86-1033-ffff-7760-000000000007}, euladelay, -1
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | pcfpath c:\program files (x86)\common files\adobe
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | unable find findfirstfile
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | filename c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | updating pcf c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | reference created c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | updated c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | setvalueforkeyinpcfsubdomainiteratively : v7{}acrobatesr-12-win-gm, {ac76ba86-1033-ffff-7760-000000000007}, growl, suppress
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | pcfpath c:\program files (x86)\common files\adobe
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | unable find findfirstfile
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | filename c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [error] | | | | adobe prtk | | | 8456 | updating pcf c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | reference created c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:797 | [info] | | | | adobe prtk | | | 8456 | updated c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | setvalueforkeyinpcfsubdomainiteratively : v7{}acrobatesr-12-win-gm, {ac76ba86-1033-ffff-7760-000000000007}, reg_serial_override, suppress
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | pcfpath c:\program files (x86)\common files\adobe
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | unable find findfirstfile
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | filename c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | updating pcf c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [info] | | | | adobe prtk | | | 8456 | reference created c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [info] | | | | adobe prtk | | | 8456 | updated c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | setvalueforkeyinpcfsubdomainiteratively : v7{}acrobatesr-12-win-gm, {ac76ba86-1033-ffff-7760-000000000007}, growl, suppress
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | pcfpath c:\program files (x86)\common files\adobe
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | unable find findfirstfile
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | filename c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [error] | | | | adobe prtk | | | 8456 | updating pcf c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [info] | | | | adobe prtk | | | 8456 | reference created c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:828 | [info] | | | | adobe prtk | | | 8456 | updated c:\program files (x86)\common files\adobe\pcf\{ac76ba86-1033-ffff-7760-000000000007}.v7{}acrobatesr-12-win-gm.xml
08/19/16 13:17:20:844 | [error] | | | | adobe prtk | | | 8456 | not read prov.xml
08/19/16 13:17:20:844 | [info] | | | | pcdservice | | | 8456 | pcd service in non-threaded mode
08/19/16 13:17:20:844 | [error] | | | | adobe prtk | | | 8456 | pendingtype2a existing leids: v7{}acrobatesr-12-win-gm{|}all
08/19/16 13:17:20:875 | [error] | | | | adobe prtk | | | 8456 | type2adata entry written leid v7{}acrobatesr-12-win-gm{|}all
08/19/16 13:17:20:891 | [error] | | | | adobe prtk | | | 8456 | leidlocfortype2a entry written sn 910185056704396773844240
08/19/16 13:17:20:891 | [info] | | | | adobe prtk | | | 8456 | return code 0
08/19/16 13:17:20:891 | [info] | | | | adobe prtk | | | 8456 | *** adobe prtk tool end ***
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