Unable to install Elements 10 from disc on a macbook pro. Help?
hi
ive got macbook pro, running os x (version 10.11.5) , have been trying install premiere elements 10 installation disc. going fine until gets 46% installed , disc pops out , following error message appears on screen:
exit code: 7
-------------------------------------- summary --------------------------------------
- 0 fatal error(s), 9 error(s), 8 warning(s)
warning: ds013: payload {75063c76-e858-455b-9c26-89e55d26f276} adobehelp 3.2.0.0 installed , session payload {eb3a47aa-b4e2-4857-a69c-92a6e097f24c} adobehelp 3.5.0.0 has no upgrade/conflict relationship it.
error: ds013: verifying payload integrity : failed code 1
warning: dw031: payload:{3f023875-4a52-4605-9db6-a88d4a813e8d} camera profiles installer 6.0.0.0 has been updated , has been selected repair. patch {fea75afb-4905-43bb-b1d5-5b44d681bfe7} camera profiles installer_6.4_adobecamerarawprofile6.0all 6.4.0.0 uninstalled now.
warning: dw031: payload:{3f023875-4a52-4605-9db6-a88d4a813e8d} camera profiles installer 6.0.0.0 has been updated , has been selected repair. patch {fea75afb-4905-43bb-b1d5-5b44d681bfe7} camera profiles installer_6.4_adobecamerarawprofile6.0all 6.4.0.0 uninstalled now.
----------- payload: {68fe2517-2e45-4b03-8241-d0634f43878b} smartsound1 1.0.0.0 -----------
error: dw006: apple package failed install successfully.
warning: dw036: payload cannot installed due dependent operation failure
warning: dw036: payload cannot installed due dependent operation failure
warning: dw036: payload cannot installed due dependent operation failure
warning: dw036: payload cannot installed due dependent operation failure
warning: dw036: payload cannot installed due dependent operation failure
error: dw050: following payload errors found during install:
error: dw050: - smartsound3: install failed
error: dw050: - photoshop camera raw elements 10: install failed
error: dw050: - smartsound1: install failed
error: dw050: - adobe premiere elements 10: failed due language pack installation failure
error: dw050: - adobe premiere elements 10_langpacken_us: install failed
error: dw050: - smartsound2: install failed
-------------------------------------------------------------------------------------
none of above makes sense me. me out, please?
thanks
rachel
check under mac osx solution on article (it als applies exit code 7).
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
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