Reviewer closes mid-stream

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lately, reviewers have been expressing concern reviewer lets them review point in file , closes automatically.  after careful review of source file, there nothing prompts file close automatically.  i have asked reviewers close captivate reviewer process task manager before opening crev file each time.  unfortunately not solving issue.  is there another, different, solution propose?  the module under review has high level of interactivity , our network has small bandwidth.  should i suggest further our reviewer save copy of crev desktop, insert comments, copy newly-saved file network me retrieve?  thanks help!



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