Trial Ended- Buy now error

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hi, have slow internet connection freezes. tried download adobe premiere pro @ least twice. had abhort download each time . last night tried download again, , worked. however, coming 'trial ended -buy now'. have never opened program. still possible try product please? have ever tried download program on computer - not have other computers etc. thank you, kerryn

hi kerrynp59390797,

 

 

please follow steps shared below :

 

first, sign out , in creative cloud, using same adobe id used pay subscription,

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

 

then, if launch cc 2015 product , pop still shows trial message window, please see link resolution:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

 

 

branched from- urgent: adobe cc trial apps expired on new id account!



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