Program or Windows issue?

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i have 2 problems.  1) on pc, i've had photoshop elements premiere 12 few years now. it's been acting can't use it.  i'll double click on shortcut , organizer or photoshop. open organizer, loads up, program , once catalog opens shuts down.  or looks like.  seen post screen resolution monkeyed mine , poof! photoshop again....but, when opened tried open photo edit, tell me need download 30-day free trial of same program bought edit pic.  what? tried looking @ other options see entering serial number have program, it's not there.

 

2) tried update photoshop elements 12 , premier elements 12 on ms surface3 got these errors:

adobe premiere elements 12.1 update

 

there error installing update. please quit , try again later. error code: u44m1i210

 

 

 

 

i'm trying again photoshop updated time.

 

 

i'm pretty due internet connection @ home updates going hard 1 do.  assistance.

hi,

 

if getting error while updating, please following location , rename folder saying 1.0 1.0_old , try installing updates:

 

c:\users\username\appdata\local\adobe\aamupdater

 

at time of launching program, if gives prompt 'trial', click on 'license software' on same window , enter serial number program



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