Form Fields Stripped of Rick Formatting - Fonts not embedding

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i started running issue in adobe ... (i have not updated adobe recently)

 

i creating custom form fields stylized fonts (that created) in acrobat. applying styling effects of text (e.g. making of text bold or italic). embed font , good. issue when try , copy form field on pdf document. go ahead , embed fonts again, however, when save file , send customer, font substitutes. odd thing when open file , go "properties" still says font "embedded".... however, when click in text box , edit text, stylized font substitutes myriad.

 

i'm hoping setting issue! please

what of version of acrobat using?

 

what operating system using?



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