Not sending to Photoshop CC

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i have seen question in forums, not see resolution it. went through of steps found.
i have ipad pro , signed same creative cloud account on osx machine.

i click send photoshop cc. nothing happens.
the project show in mobile assets library on assets.adobe.com
the project not open in photoshop cc.

 

all apps date. devices signed same account. once issue done, there way send project adobe sketch photoshop cc?

 

please answer first issue first.

hi jonny,

 

sorry it's not working correctly. ok, things i'd (in particular order). know you've done of them, if check again sure...

1. first log in adobe id http://assets.adobe.com (my assets - mobile creations - sketch) , make sure work on device synced creative cloud.

2. then,

make sure you're using sketch v3.4.1

make sure you're using photoshop v2015.5.0

make sure you're using creative cloud desktop app v3.7.0.272

3. next,

close photoshop cc

log out of creative cloud desktop app (tap cc icon, gear icon, preferences, sign out).

restart laptop

then log in creative cloud desktop app

4. before try send app,

log out of sketch (tap sketch icon, field name, sign out).

restart device

then log in app.

5. once everything's running, , you're logged in try sending work desktop again.

 

let me know how goes.

 

sue.



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