Monitor remains black with no playback

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my monitor when playing media in operation. in pause preview monitor , preview window remains black.

i have i5 intel cpu quattro 3 mhz , 16 gb ram. should enough!

i use adobe creative cloud

where problem?

more information needed help... please click below , provide requested information

-premiere pro video editing information faq http://forums.adobe.com/message/4200840

-with version of premiere pro

-with brand/model graphics adapter (ati or nvidia or ???) , exact driver version

-do not count on windows date when comes device drivers

-go vendor site sure have updated driver graphic adapter

•nvidia driver downloads http://www.nvidia.com/download/index.aspx?lang=en-us

•ati driver autodetect http://support.amd.com/en-us/download/auto-detect-tool

-with have updated latest mac or windows operating systems?

--both windows 10 , mac el capitan have been known cause problems... operating system?

-with codec details of editing?

-with effects using video?



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