Support has become better, right?

my first post after buying adobe product had simple registration problem archived un- answered question in 2012, "why adobe support bad?"  said shocked such world class business seemed purposely limit support or put road blocks until give up. i've had few more questions on past 4 years.  want report things me , support better.

 

finding phone number ask simple question still highly problematic new.  new , not now. so, i’ve had few more questions on past 4 years.  want report things me , support better.

first, thing i'd don't positive or negative generalizations groups of people various back grounds , cultures. but, please forgive me on 1 because want make nice. may hold no merit others i'd positive things change.  thought , yes of accents difficult understand if speak people accents different yours brain develops path ways make more understandable.

 

i'm american , there isn't 1 people better others. that's given.  indian people have wonderful traits think helpful many.  thinking support requests various tech, computer, , adobe have yet talk support person not nice.  each , every 1 remained pleasant , wanted solve issue.  this, despite rants on part.  customer service dealing problems people have many various reasons not happy campers when talk "live" chat person. 

i'm nurse , know how deal people , comfort them @ crisis points in lives. able effective because looked @ behavior others key part of job itself.  way can think how customer service people able keep cool distressed unhappy people.  point is, people have been super nice , caring.

 

the support system, however, don't believe transfers through various cultures.  can't address every cultures needs , must develop culture of own effective towards in world.  sounds impossible, think adobe has put in effort towards cause.  many factors involved in getting questions answered correctly without long waits.  add cultural priorities , unless it's easy interaction goes down unsatisfactory.

 

for while felt new group of young people entering work force had doing sort of drugs, had mental problems, less educated , me run many disastrous unsatisfactory outcomes support needs.  think though now, it's of that, , none of that.  again, don't feel correct putting people in boxes , or that. it's not true 1 person's perspective.

 

to make long winded story short. i've seen improvement, particularly in educational opportunities adobe offers or directs to. recent support needs rapidly , painlessly resolved so, know it's not scientific , perhaps not everyone's experience, feel substantial assets have been spent in area , it's translating happier consumers.

 

it's far perfect, , think community run forums have well-intentioned people, 1 feels in company has know answer why have jump through many hoops here?  know it's costly, our complex programs nowadays predict emphasis on forum resolution fade out , talking experts on phone or on skype , team viewer type programs , running fast.  can't go other way unless computer brained robots can learn effective humans.  , having caring attitude ease suffering when product isn't working right.

 

lastly, interacting support people has been tough me because of line of work, , bottom line competency.  nursing. i've had no patience support or companies making mistakes.  goof ball mistakes too.  nurse’s horror make mistake. expected super human , evaluated on too.  strive perfect know it's not human way have developed many simple ingenious fail-safe mechanisms, in place, make sure nothing gets passed us. 

does business support have sort of imperative?  don't think so. must remind myself of still hold people standard in order have trust , feel comfortable buying , interacting them in future. that's been rub me dealing support , example of being transferred department after department around world, holding on phone many minutes in between. (microsoft did me once).  got supervisor on line , sent me brand new free windows 8.1 overnight shipment.  think microsoft? sure do.  made me whole , right had go through because of errors. dell on other hand, um won't going there.

 

"people" workers satisfaction of hearing, "well done". trust me, compliment goes long way , appreciated.  not realize wonderful positivity sends through support people , nurses too. i'd done adobe support , management. can tell difference , i'm pleased.  i'm curious others perceptions of improvement on last 5 years.  attention. rob 

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