In design CC 2015 has stopped working

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i have been using in design cc 2015 past few months on windows 10 no issues. yesterday received error upon opening program.

 

indesign error.jpg

 

i have tried suggestion posted on thread troubleshooting 101: replace, or "trash" indesign preferences  has not resolved issue. clicked on yes replace preferences in dialogue box.

 

there quick , easy method doing using keyboard: close , relaunch indesign, , hold down ctrl + alt + shift (windows) or cmd + ctrl + opt + shift (mac), , respond in affirmative dialog asking if want replace preferences.

 

can please let me know how fix this. have latest installation , windows 10 has not updated @ time or prior occurring on 5/8/16.

 

thanks angie

have tried other methods mention in above link?

 

also see: see indesign crashes on launch on windows



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