Trial version - High speed video's

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hello,

 

i've installed trial version of premiere elements 14 program play of video's in high speed. video though, audio remains was. have tried .mp4, runs smoothly, , .mts, played in high speed. normal? wondering whether might because i'm using trial version not apply sorts of video's... know how solve problem?

thanks in advance!

 

anne

are these videos coming camcorder? model?

 

did use premiere elements' add media/from cameras , devices video camcorder computer?

 

video non-camcorder can have variable frame rates, can cause describe.

 

also operating system using? have ensured have quicktime 7, per program's system requirements?



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