PLS HELP: Hours of work on this: E_ACT_NOT_READY

-

it started getting error message:

error getting license. license server communication problem:

e_act_not_ready

 

so thought: maybe digital editions old. downloaded newest 4.5 digital editions. (i on mac , chrome 10.11.6.)

 

then read every forum post in here problem. literally 2 hours.

everyone says find .dat file in users/library , pull trash, and/or deauthorize account.

when go find .dat file, can't find digital editions folder, let alone .dat file. it's not there.

and when go erase authorization account, says:

 

unable erase authorization. please try after time.  (okay, vague.)

 

so try call customer service. have no phone number, chat.

when chat "rohit," tells me:

 

 

screen shot 2016-09-25 @ 3.06.11 pm.png

 

screen shot 2016-09-25 @ 3.06.23 pm.png

 

oh, i've "increased' maximum activation, have i? rohit, non-answer.

can else help? i'm trying read darn library books!

windows:

 

    close applications.

    choose start > run.

    in open text box, type regedit , press enter. registry editor opens.

    in left pane of registry editor, locate following registry key: hkey_current_user\software\adobe\adept

    select adept key.

    choose file > export.

    in export registry file dialog box, select selected branch under export range. enter name , location backup registry key, , click save.

    right-click adept key , choose delete.

    in confirm key delete dialog, click ok.

    close registry editor.

    open adobe digital editions , reauthorize.

 

macintosh:

 

    quit adobe digital editions.

    navigate /users//library/application support/adobe/digital editions , drag activation.dat file trash.

    if using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    open adobe digital editions , reauthorize.



More discussions in Adobe Digital Editions


adobe

Comments

Post a Comment

Popular posts from this blog

Why is os_ViewContainer running?

-
when open illustrator (cc) opens window os_viewcontainer cannot view or close. shows in taskbar second window illustrator when mousing on ai icon. have tried select no luck. have tried clear using red x, no luck. close when close illustrator. wondering why there , if should concerned. oh, running windows 10. hi ccsachs,   as per query when launch illustrator opens " os_viewcontainer "   i request please share screenshots along below-mentioned details:   exact version of illustrator  graphic card using , when updated last time how performs in safe mode? ( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode ) if works fine in safe mode please share antivirus using?   regards srishti More discussions in Illustrator adobe
Read more

Animate - problem with duplicating scripts after loop

-
hi all,   i have problem simple button script @ first frame. fine when timeline playing first time. after when timeline loops , stop again @ 0 frame button script fireing 2 times, when loops third time fireing 3 times etc...   here script:   this.stop(); exportroot.mc_cta.cursor = "pointer";   this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() {     console.log("clicked");     eb.useractioncounter("clicked");     exportroot.gotoandplay(1); }   anybody ideas? wrong?   thanks! kris use:   this.stop(); exportroot.mc_cta.cursor = "pointer";   if(!this.alreadyexecuted){ this.alreadyexecuted=true; this.mc_cta.on("click", clickfunc.bind(this));   function clickfunc() { console.log("clicked"); eb.useractioncounter("clicked"); exportroot.gotoandplay(1); } } More discussions in Adobe Animate CC - General adobe
Read more

Illustrator CS6 Ocurrío un error E/S en el archivo.

-
este error me me sale cada ves que guardo un archivo que ya estado trabajando varias veces, sale cuando ya esta finalizando el proceso de guardar, ya probe cambiar nombre del archivo, ubicación de guardado, convertí curvas las fuentes y sigue saliendo el mismo error, no se que mas hacer, si alguien le ha sucedido y sabe como solucionarlo por favor ayuda. versión exacta (acerca de illustrator) de illustrator? versión sistema operativo?   guardas en el disco duro principal del ordenador o en otro disco, memoria pendrive,...? ese disco que clase de disco, modelo, antiguedad, espacio libre,...? More discussions in Foro en español adobe
Read more