Lightroom in Crative Cloud won't install on my PC.

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i running hp desktop under windows 7 home premium. processor intel core (tm)2 duo e6400 @ 2.13ghz 2.13ghz 2.0 gb of ram on 64-bit operating system.

 

i have tried installation several times , each time fails following message:

__________________________________________________________________________________________ ________________________________________

 

exit code: 7

please see specific errors below troubleshooting. example,  error: df024 ...

 

 

 

 

-------------------------------------- summary --------------------------------------

 

 

- 0 fatal error(s), 1 error(s)

 

 

 

 

 

 

----------- payload: adobe lightroom 6.0.0.0 {8048a5df-8a70-5be1-954b-e0fde1bd0d0d} -----------

 

 

error: df024: unable move file @ "c:\program files (x86)\common files\adobe\installers\adobetemp\{8048a5df-8a70-5be1-954b-e0fde1bd0d0d}\_104_ad3d45cb3071 1a6a64bf4fe08a26ccdb" "c:\program files\adobe\adobe lightroom\wfcore.dll" error 32 process cannot access file because being used process.. try setting correct permissions specified file/folder or parent folder, admin has rights modify it.(seq 136)

__________________________________________________________________________________________ ________________________________________

 

what gibberish mean, , more importantly, how fix problem?

 

thanks,

ed

code 7 https://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

or

chat help: mon - fri  5am - 7pm  (us pacific time) <=== note days , time

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creative cloud support (all creative cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html



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