Elements 12 missing tags

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i reset windows 10 per dell's support tech recommendation.  after programs/apps reinstalled, no ps elements 12.  ps elements 12 found, photos reloaded, of tags gone.  how can tags back?

 

i have crashplan online full backup of hard drive external backup of hard drive , neither shows content in elements 12.  why???

 

message edited by: scott wanzor

hi,

 

in photoshop elements, file->restore catalog , point backup have of photoshop elements(i assuming had taken catalog backup before resting machine) restore catalog time. tags should reappear time did backup. newer have re-imported pse organizer, , of course newer files not have tags.

 

in future, need regularly backup catalog drive physically different 1 store original photos. file->backup catalog.

 

enjoy photoshop elements,

shraddha



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