I/O Error ID -36 Saving Illustrator files

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i have few users receiving attached error when trying save files in adobe illustrator.

 

the issues occurs when saving there local drive or network drive. have tried on following versions

19.2.1 , 20.0.1

 

now if hit ok file save fine no corruption. far haven't found error.

 

system specs:

15-inch retina macbook pro (mid 2015)

intel core i7

16gb ram

512 ssd

mac os x 10.11.6

 

screen shot 2016-09-29 @ 8.52.05 am.png

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