Pop-up "Photoshop Elements editor unexpectedly stopped"

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hi,

 

i have elements 13 , can't open anymore. keep getting pop-up message box saying "photoshop quit unexpectedly" , 3 buttons 'report.... ignore..... reopen'. if reopen, gives same message. not because of update or anything.

i upset, since i have had problems application ever since bought on year ago. continuously got message "please not launch application package. instead, please launch applications folder" , did whole thing deleting trash , folder , re-installing fresh copy app store. worked again while. it's no longer in app store since 14 out.

so, please anyone, can fix this??? can "photoshop quit unexpectedly" message , open elements 13 again? concerns photo editor. organizer , video editor open.

thanks much!

schermafbeelding 2016-09-20 om 21.05.22.jpg

hi petra,

 

really sorry you're facing issue. can please click on 'rapport' button there , copy contents of crash report in mail , send @ afatima@adobe.com.

that'll understand why crash happening.

 

apart this, can please specify if see crash when launching editor application > adobe photoshop , premiere elements 13.0 > right click choose show package contents > contents > macos > photoshopelementseditor?

have tried resetting editor preferences these steps - press , hold alt+control+shift (mac: option+command+shift) after photoshop elements begins launching. click yes delete adobe photoshop elements settings file.

 

thanks

andaleeb



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